Request Aging Report: End-to-end visibility into requests

Track how requests move through their lifecycle and identify where delays happen with the new Request Aging Report.

What you'll find:

• Request age metrics: Track median and average age of unresolved requests

• Assignment insights: Monitor time to first assignment and reassignment frequency

• Unresolved request distribution: View open requests by age ranges (0–2 days, 3–5 days, 6–7 days, etc.) with breakdowns by type

Resolve issues faster while managing workloads more effectively.