What's new at Atomicwork?
Request Aging Report: End-to-end visibility into requests
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Shared by Riya
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Track how requests move through their lifecycle and identify where delays happen with the new Request Aging Report.
What you'll find:
- Request age metrics: Track median and average age of unresolved requests
- Assignment insights: Monitor time to first assignment and reassignment frequency
- Unresolved request distribution: View open requests by age ranges (0–2 days, 3–5 days, 6–7 days, etc.) with breakdowns by type
Resolve issues faster while managing workloads more effectively.