Customize request notifications

You can now customise request notifications , including who gets notified, on which channel, and with what content.

What’s new:

• Enable or disable notifications per channel (Email, Slack, Teams) and persona
• Customize notification content and formatting
• Preview notifications before turning them on
• Intelligent conversion between HTML, Slack markdown, and Teams formats
• Smarter handling of attachments, service items, approval flows, and surveys

This makes notifications more flexible and easier to manage, letting you tailor your communication.