Print request records with one click

You can now print complete request records — including service requests, general requests, incidents, problems — right from the portal.

Every printout contains:

• Request description and attributes
• Conversations (up to 1,000 messages)
• Activity logs (up to 1,000 entries)

You can easily share details with stakeholders, maintain offline records, and simplify audit preparation without manual exports.

Note: Reach out to your CSM to enable this feature for your account.