Understand what's driving conversations with Insights

The Insights report highlights the themes and pattern shaping your users’ needs and the factors influencing Atom’s responses, and team efficiency.

What’s new:

• See conversations and requests together, grouped by themes, to spot your most common issues quickly

• Drill down into any theme to see what’s driving workloads and where improvements will have the biggest impact

• Understand which knowledge and catalog items are helping deflect requests

• Spot bottlenecks like missing content, rising volume, or slow response areas

• Identify where Atom and automations can take over repetitive work

Insights gives you a clear story of what’s happening across your workspaces — where friction lives, what’s working well, and what you can improve next.