See every user interaction with Conversations

Understanding how employees interact with Atom just got easier. The new Conversations view gives admins a centralized view of employee conversations across channels, helping teams understand intent, quality, and outcomes more clearly.

What's new

• All conversations—across Slack, Teams, browser, email—are now visible in a single, consolidated interface.
• Each conversation shows workspace context, clarifying what was asked and where it applies.
• Review how Atom responds to real employee questions.
• Identify gaps in knowledge coverage or automation opportunities.
• Spot patterns in usage and common request types across the organization.