Manage audiences with Segments

You can now build segments using attributes or by adding people manually. For example, create a VIP segment for executives who need priority support, or a new joiners segment to deliver onboarding content and guidance during the first few weeks.

What’s new

• Create segments using attribute-based rules or manual addition
• Preview exactly which users match before saving a segment
• Reuse segments consistently across topics, service catalogs, and surveys
• Distinguish between custom and synced segments (synced from external apps like Okta or Azure AD)

Segments make targeting simpler, more precise, and easier to manage as your organization grows.

Learn more →