Manage audiences with Segments

You can now build segments using attributes or by adding people manually. For example, create a VIP segment for executives who need priority support, or a new joiners segment to deliver onboarding content and guidance during the first few weeks.

What’s new

• Create segments using attribute-based rules or manual addition
• Preview exactly which users match before saving a segment
• Reuse segments consistently across topics, service catalogs, and surveys
• Distinguish between custom and synced segments (synced from external apps like Okta or Azure AD)

Segments make targeting simpler, more precise, and easier to manage as your organization grows.