What's new at Atomicwork?
Product update
Universal AI Agent

Bring Atom's intelligence to your email channel

R
Shared by Riya • March 04, 2026

We've introduced Atom's intelligent reasoning to the email channel helping resolve email requests faster by understanding context, disambiguating catalog selections, and automatically filling out forms.

What's new:

  • Email conversations stay workspace-scoped, so shared inboxes only search relevant knowledge
  • Smart form filling for service requests and incidents
  • Support for inline images and Wikipedia-style source citations