More ways to automate with workflows

Your workflows are now more reactive and flexible.

• Tag changes as triggers: Trigger workflows when tags are added, changed, or removed — and access both the old and new tag values in your workflow logic.
• Update incident forms automatically: Update any incident form attribute directly from your workflows. No more manual updates — your automations now have full control to modify incident details based on conditions and logic.
• Reassign approvers on the fly: You can use the new "Manage Pending Approvals" action to dynamically reassign approvers based on conditions, team availability, or custom logic.