Know the difference between a thank-you and a new issue

When someone replies with a thank-you to a closed or resolved request, Atom recognizes it and handles it intelligently. You choose the action: reopen the request or create a new ticket.

What's happening behind the scenes:

• Atom identifies thank-you messages and skips follow-up actions
• Configurable independently for closed and resolved states
• Parent-child linking keeps conversations organized
• Notifications flow through email, Slack, or Teams — wherever your team is