Reduce the queue clutter from stale approvals

When a request or change is closed, cancelled, or resolved without approval intervention, pending approvals are now automatically marked as cancelled. Approvers receive a notification that their action is no longer required.

What this means for your team:

• No more "Approval Pending" items sitting in approver queues for resolved tickets
• Approval and ticket lifecycles stay fully aligned
• Cleaner queues, clearer intent, and stronger governance