Track incident trends from first response to resolution

See exactly how your incident management is performing. The Incidents report shows you response times, resolution trends, SLA compliance, and which incident types create the most noise.

Key metrics:

• Time to first response (median and average)
• Time to resolution and SLA compliance (hit vs. miss)
• Incident age distribution across your workspace
• Most and least reported categories and forms
• Unresolved incidents by status and impact

Use interactive charts to drill down into specific metrics, apply filters, and export results as CSV.