Know exactly how your service requests are performing

The Service requests report gives you a centralized view of how requests move through your workspace — from volume trends to SLA health to user satisfaction.

What you can track:

• Volume & throughput — Created vs. completed requests over time (daily, weekly, monthly)
• SLA compliance — First response and resolution SLAs with hit-vs-miss breakdowns
• Demand insights — Which service items and categories are driving the most requests
• Approval tracking — Spot approval-driven delays before they impact fulfillment
• Satisfaction trends — CSAT scores tied directly to resolution outcomes

Every chart supports drill-down into the underlying request data, filtering by attributes and a CSV export for deeper analysis.
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