What's new at Atomicwork?
Set up workspaces that match how each team actually works
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Shared by Riya
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Not every team needs every request type. Now when you create a workspace, you can choose exactly which request types to enable — Service requests, Incidents, Problems, and Changes — with smart recommendations based on your team type.
- IT workspaces get all four request types recommended by default.
- Non-IT workspaces (HR, Legal, Finance, Facilities) get a lighter setup focused on Service requests and Incidents.
Navigation, views, settings, workflows, and Atom's routing all respond to what's enabled on the workspace.
Note: Reach out to your CSM to get this enabled for your account.