Smart prompts that know what you need

When employees open Atom on the portal, they now see starter prompts tailored to their organization.

• Personalized to your knowledge and catalogs: Prompts are pre-generated from your published knowledge articles and service catalogs
• Permission-aware: Prompts are scoped to what each user is allowed to see, with unpublished catalogs and restricted content automatically excluded
• Context-aware for returning users: Repeat visitors see prompts about their active requests first

Note: Reach out to your CSM to get this enabled for your account.