AI-powered tips to boost your deflection

Atom now analyzes your conversations every 15 days, identifies topics where deflection is low, and tells you exactly what to do about it. You can also track total conversations, deflection rate, and hours saved across subthemes.

You can access Recommendations under Analytics > Insights.

• Add recommendations — When no article exists for a high-volume topic, a draft is generated from how those requests were actually resolved.
• Edit recommendations — When an article exists but isn't landing, you see what's falling short with suggested changes.

Note: Reach out to your CSM to get this enabled for your account.