Iterate freely, promote when ready

Building out your service management setup is never really "done" — and it shouldn't have to be. With Sandbox, you can continuously refine your workflows, forms, catalogs, SLAs, and more in a safe sandbox environment, then promote to production only when you're confident everything works as expected.

• Migrate key configurations together — Workflows, forms, catalogs, SLAs, approval policies, knowledge sources, business hours, and more can all be configured and promoted in one go.
• Post-promotion summary — Receive an email detailing exactly what was migrated and anything that needs attention.
• Fully isolated — Nothing in sandbox affects production until you explicitly promote, so you can experiment freely.

Learn more about the Sandbox →

Note: Reach out to your CSM to get this enabled for your account.