Connect the dots across your service desk

Your service desk requests – incidents, problems, changes, or even service requests – don't exist in a vacuum.

Now you can link them to each other to mark the association between them. These could be "caused by", "parent of", "relates to", and more.

When a firewall update (change) causes a VPN outage (incident), anyone who opens either request gets the full picture.

Here's a quick walkthrough of Request Associations:

​Learn more →