Your request pages are getting a refresh

A UI update across Service Requests, Incidents, Changes, Problems, General Requests, and Major Incidents:

One status switcher — replaces the old "Mark Resolved" button. Agents and employees now view and switch between any status from the same place.

Cleaner reply box — your cursor starts above the signature, not buried below it.

Wider layout on large screens for easier reading.

Tidier details panel and tabs with icons for faster scanning.