New workflow triggers: webhooks and routines

Available now in your account.

What it is
Two new ways to start a workflow: a call from any external system, or a schedule with no ticket or record attached.

Webhook-triggered workflows are useful for: reacting to alerts from monitoring tools, picking up events from other business apps, or kicking off automations from scripts.

Scheduled workflows are useful for: nightly cleanups, recurring reports, periodic syncs, and routine checks.
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Why it matters

Monitoring tools and business apps can now trigger work in Atomicwork directly. Routine jobs can also run on a schedule without needing a ticket to attach to.

What’s new

• Each webhook workflow gets its own endpoint. Any HTTP call to it starts the workflow, and the data sent with the call can be used inside the workflow
• Scheduled workflows run on their own, like a cron job without needing a request, user, or any other record to run on.

How it works
​Create a webhook workflow and point your monitoring tool, app or script at the endpoint it generates. For scheduled workflows, set the schedule and you’re done. Both are switched on globally.