Raising similar requests repeatedly? Clone any existing request or change to create a new one with all the same details—including attachments and images.

What's new:

• One-click cloning: Duplicate requests or changes instantly with all attribute values preserved

• Time-saving for recurring tasks: Perfect for onboarding, access provisioning, or standard change rollouts

• Edit and submit: Tweak requester details or specific fields, then send—no starting from scratch

If you regularly handle software access requests with similar details, clone a past one, adjust the requester name, and you're done.

We're proud to announce that Atomicwork has achieved ISO 42001 certification, the global standard for responsible AI management systems.

What this means: This milestone reflects our commitment to building AI that is safe, ethical, and trustworthy. ISO 42001 validates our approach to responsible AI governance, risk management, and continuous improvement.

Our commitment:

• Safe AI: Rigorous testing and validation of AI systems

• Ethical AI: Transparent, fair, and unbiased AI implementations

• Trustworthy AI: Strong governance and accountability frameworks

Building AI you can trust is core to everything we do.

The Atomicwork Connector is now live in Tray.io's ecosystem, enabling powerful no-code automations across IT, HR, and business processes.

What you can do:

• Sync users and assets between Atomicwork and other systems

• Automate request creation and updates across tools

• Keep records and activity notes perfectly in sync

Available operations:

• Add/update users and retrieve user lists

• Add/update assets and retrieve asset lists

• Create/update requests

• Add private notes to requests

Plug Atomicwork into your existing Tray workflows and let automation do the heavy lifting.

Every workflow change is now tracked, summarized, and recoverable. Iterate fearlessly knowing you can always roll back.

What's new:

• Automatic versioning: New versions created and stored with every publish

• AI-generated summaries: Instantly see what changed between versions

• One-click rollback: Restore any previous version when needed

• Draft management: Discard draft versions directly from version history

• Read-only previews: View older versions without risk of accidental edits

Version control gives you confidence to experiment, clarity on what changed, and control when things need to be reverted—reducing risk and improving governance.

Share screenshots, diagrams, or any visual context with Atom—it reads and interprets images without explanation. Drop it in, and Atom figures it out.

What's new:

• Visual context understanding: Share screenshots directly in Slack, Microsoft Teams, or the Chrome extension for faster troubleshooting

• Intuitive collaboration: No need to explain what's in the image—Atom sees it and responds accordingly

• Faster resolutions: Get help with visual issues instantly, making Atom a more effective problem-solving partner

Whether you're troubleshooting an error or explaining a workflow, Atom now works the way you do—visually.

Resize the ticket details view to fit your workflow—especially useful when using Agent Assist or working with detailed attributes.

What's improved:

• Flexible layout: Adjust the ticket panel width to your preference

• More context: See more details when you need them

• Better multitasking: Optimize your screen space for how you work

Customize your workspace to match your needs.