When external users interact with Atom via Slack or Teams, they are now automatically added to your Atomicwork account as guest users.

Why this matters

• Messages and actions by external collaborators on Slack/Teams are always attributed to the right person
• Guest permissions for external users ensure secure and controlled access
• All activity by guest users is tracked for reliable audit trails
• Workflows run wihtout a hiccup even when they involve guest users

This keeps collaboration with your partners, contractors, and vendors smooth while maintaining clear access controls and reliable auditability across all your communication.

Note: Reach out to your CSM to enable this feature for your account.

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You can now customise request notifications , including who gets notified, on which channel, and with what content.

What’s new:

• Enable or disable notifications per channel (Email, Slack, Teams) and persona
• Customize notification content and formatting
• Preview notifications before turning them on
• Intelligent conversion between HTML, Slack markdown, and Teams formats
• Smarter handling of attachments, service items, approval flows, and surveys

This makes notifications more flexible and easier to manage, letting you tailor your communication.

You can now create multiple parallel requests from a single Slack thread, while still keeping each conversation between requester and agent focused.

On Slack, Atom can now:

• Handle multiple intents from the same Slack conversation
• Maintain separate request context and threads for requests raised
• Support parallel actions without needing to initiate new conversations

Users can raise several needs at once while agents stay organized and context-aware, making high-volume Slack-based support much more scalable.

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Add and automate tags in Change requests for improved organization, filtering, and lifecycle management.

What you can do:

• Organize changes: Categorize changes with custom tags

• Automate tagging: Set workflow rules to automatically apply tags

• Better tracking: Filter and report on changes by tag

Keep your change management organized and easy to navigate.

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Export all users in your tenant to an Excel file—ideal for compliance audits, reporting, and user management.

What it provides:

• Complete user data: Export all user information in one file

• Audit-ready format: Excel format perfect for compliance reviews

• Bulk reporting: Simplify user management and documentation

Get a complete snapshot of your user base whenever you need it.

Connect Atomicwork to Microsoft Power BI to build custom dashboards and analyze real-time data across your entire operation.

What you can analyze:

• Assets, users, requests, and changes

• Custom metrics that matter to your business

• Real-time data visualizations

• Cross-functional insights

Slice, report, and visualize your Atomicwork data exactly how you need it.

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Atom now taps into even more trusted knowledge of common workplace and IT tools—delivering richer answers without IT maintaining every detail.

What's new:

• 777 additional knowledge sources: Expanded coverage of workplace tools and applications

• Automatic integration: Apps provisioned through Okta or Azure AD are automatically enabled as trusted sources

• Richer answers: Employees get more comprehensive support without burdening IT

Give your teams better answers from more sources, automatically.

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Enable SAML-based single sign-on via Google Workspace for easier, more secure access control.

What it provides:

• Simplified authentication: Users log in with their Google Workspace credentials

• Centralized access control: Manage user access directly through Google Workspace directory

• Easier onboarding/offboarding: User access automatically syncs with your Google directory

Streamline access management while maintaining security.

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New enhancements help you build more sophisticated automations with greater precision.

What's new:

• Smarter conditions: Use "none" filters and placeholder checks (e.g., requester has no manager) for advanced logic

• Invite users directly: Add employees to workspaces via workflows with the right permissions

• Tag cleanup: Remove outdated or incorrect tags automatically to keep your system organized

Build workflows that handle edge cases and keep your data clean.

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Move between requests in your lists easily with Previous/Next buttons or keyboard shortcuts (J/K) while keeping your filters intact.

What's new:

• Navigate requests without losing your place

• Request counter shows your position in the list

• Keyboard shortcuts for power users

Reviewing 50 pending high-priority IT requests? Move through them one by one in a single focused session—no wasted clicks.

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