What's new at Atomicwork?

You can now connect the following integrations in Atomicwork and use them directly in your workflows:

• ADP Enhanced Time — Manage time-off end-to-end including checking balances, applying for leave, routeing approvals, and getting instant updates
• Workday — Look up worker details, check leave balances, and apply for time off
• Cloudflare — Manage notification policies, view alert history, and administer account members

Additionally, Call API is now available as a workflow action for every integration, with authentication is handled automatically using your existing credentials

Your agents can now have their own email signature — personalized, fully customizable, and automatically added to every reply.

You can customise your signature with bold/italic/structured text, links, and even images like logos or avatars. You can also weak the signature for a specific reply before hitting send.

Customise your signature by navigating to Settings > Signature in the left navbar.

Atom now analyzes your conversations every 15 days, identifies topics where deflection is low, and tells you exactly what to do about it. You can also track total conversations, deflection rate, and hours saved across subthemes.

You can access Recommendations under Analytics > Insights.

• Add recommendations — When no article exists for a high-volume topic, a draft is generated from how those requests were actually resolved.
• Edit recommendations — When an article exists but isn't landing, you see what's falling short with suggested changes.

Note: Reach out to your CSM to get this enabled for your account.

Learn more →

When employees open Atom on the portal, they now see starter prompts tailored to their organization.

• Personalized to your knowledge and catalogs: Prompts are pre-generated from your published knowledge articles and service catalogs
• Permission-aware: Prompts are scoped to what each user is allowed to see, with unpublished catalogs and restricted content automatically excluded
• Context-aware for returning users: Repeat visitors see prompts about their active requests first

Note: Reach out to your CSM to get this enabled for your account.

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We've introduced Just-In-Time access as part of IGA. Every access request can now carries a duration with auto-expiry and smart reminders to users.

What's new

• Time-bound by default — No more permanent standing access. Every grant carries an expiry.
• One-click extensions — Users get reminders before access is revoked and can request extensions with full context, including usage and risk signals.
• Check your access — Check your access status, expiry dates, or request extensions directly through the Universal Agent on Slack, Teams, or the browser.
• Access grants— View all active grants, approve extensions, revoke access instantly, and export a full audit trail.
• Policy-driven validation — High-risk requests trigger governance checks including prerequisites, existing access rules, and justification requirements.

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General requests have now been retired. Every request is now classified as a Service request or an Incident with Atom handling the routing automatically.

• Cleaner taxonomy — SLAs, workflows, attributes, and analytics no longer reference General Requests.
• Auto-classification — Atom determines intent and routes to the right type. In case no relevant catalog item is found, it raises a default Service request or a default Incident.
• Consistent reporting — All filters, views, and exports are now aligned to this model.

Note: Reach out to your CSM to get this enabled for your account.

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Not every team needs every request type. Now when you create a workspace, you can choose exactly which request types to enable — Service requests, Incidents, Problems, and Changes — with smart recommendations based on your team type.

• IT workspaces get all four request types recommended by default.
• Non-IT workspaces (HR, Legal, Finance, Facilities) get a lighter setup focused on Service requests and Incidents.

Navigation, views, settings, workflows, and Atom's routing all respond to what's enabled on the workspace.

Note: Reach out to your CSM to get this enabled for your account.

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Hit any API endpoint from your workflows

Connected an app but need to do something the built-in actions don't cover? CallAPI lets you make direct API calls to your connected integrations right inside a workflow — authentication is handled automatically using your existing connector credentials.

Currently available for: Okta, Azure AD, Google Workspace, Google Sheets, Google Calendar, PagerDuty, Datadog, and JumpCloud.

Approver reminders

Send reminders to approvers using a scheduled workflow. Find approvals pending longer than a set time and nudge the right people automatically.

Auto-generated descriptions

Trigger and action descriptions now regenerate every time you make a change to a workflow. You can turn it off per node if you prefer manual notes.

Conversation history toggle — In the Classify AI action, admins can now choose whether to include conversation history in classification decisions.

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We've added a host of new integrations to help improve how your apps talk to each other in Atomicwork! You can find them by navigating to Settings > App store (under Integrations).

• JumpCloud — Look up user details, list groups, and check group membership.
• DocuSign — Create signing envelopes, track status, and update or void them.
• Rippling — Create, approve, or cancel leave requests and check leave balances.
• Google Maps — Validate addresses using Google's Address Validation API.
• Outlook calendar — Schedule events directly on a user's calendar from a workflow.

We've improved how Atom learns from Slack — with smarter content filtering, and more accurate citations when Atom uses that knowledge to help your team.

What's improved:

• Better learning — Atom focuses on valuable information and skips speculative or incomplete data from your channels.
• More accurate citations — When Atom references something it learned from Slack, the source is now more precise and trustworthy.
• Enhanced admin controls — Greater visibility into what's been indexed and more control over what Atom learns from.

Note: Reach out to your CSM to get this enabled for your account.

Learn more →