What's new at Atomicwork?

Incidents and Service requests have their own dedicated view groups in your left navbar. This means faster navigation to the request type you need, with relevant filters and exports that respect the request view.

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Use the Previous and Next buttons on the Change details page to jump between changes in your list. One less click to keep your workflow moving.

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We've introduced Atom's intelligent reasoning to the email channel helping resolve email requests faster by understanding context, disambiguating catalog selections, and automatically filling out forms.

What's new:

• Email conversations stay workspace-scoped, so shared inboxes only search relevant knowledge
• Smart form filling for service requests and incidents
• Support for inline images and Wikipedia-style source citations

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We've improved email handling to automatically deduplicate incoming emails. Emails are checked to ensure only one request is created where possible, reducing noise and duplicate work.

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Insights just got more powerful with two new enhancements that improve visibility and analysis.

What’s new

• Underlying data view to explore the raw data behind any insight
• User segment filters to analyze performance by specific user groups

With these, admins and analysts can better understand their metrics and make more informed, targeted decisions.

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Atom now supports multilingual voice interactions on the portal or browser, making it easier for global teams to communicate naturally. Users can speak to Atom in their preferred language and receive responses in the same language.
​What's new

• Automatic language detection
• Support for 25+ languages
• Clear fallback to English when a language isn’t supported

We hope this makes Atom more inclusive and accessible, helping teams work comfortably across regions and languages. Learn more about multilingual voice support.

Atom can now respond automatically to messages in Slack - no explicit @mention required.

What this means

• Better coverage in active channels, so questions don't slip through
• Faster replies without needing to remember @mentions
• More natural conversations in channels and threads

Note: This feature is currently in beta. Please reach out to your CSM to get it enabled for your account.
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Admins now have tighter control over who can enter Atomicwork and how users are created, with email domain whitelisting.

With this:

• Only emails from approved domains are processed
• Users are created only from whitelisted domains
• Each domain can be mapped to a default role - employee or guest

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You can now integrate Rapid7 InsightIDR with Atomicwork, connecting security investigations directly with operational workflows. This allows IT and security teams to act on security events without switching tools or losing context.

What’s new

• Sync Rapid7 investigations into Atomicwork
• Retrieve and update investigations through workflows
• Streamline updates and resolution tracking

By connecting detection with action, teams can respond to threats more efficiently and close investigations with confidence.

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You can now configure a custom, branded domain for your Atomicwork portal. This will enable you to deliver a more consistent and trusted experience for your employees accessing support and services.

You can now:

• Use your own company domain as the portal URL
• Set up and validate the domain in just a few steps
• Rely on automatic SSL certificate issuance and renewal

Learn more about setting up your custom domain.