What's new at Atomicwork?

Atom now supports multilingual voice interactions on the portal or browser, making it easier for global teams to communicate naturally. Users can speak to Atom in their preferred language and receive responses in the same language.
​What's new

• Automatic language detection
• Support for 25+ languages
• Clear fallback to English when a language isn’t supported

We hope this makes Atom more inclusive and accessible, helping teams work comfortably across regions and languages. Learn more about multilingual voice support.

Atom can now respond automatically to messages in Slack - no explicit @mention required.

What this means

• Better coverage in active channels, so questions don't slip through
• Faster replies without needing to remember @mentions
• More natural conversations in channels and threads

Note: This feature is currently in beta. Please reach out to your CSM to get it enabled for your account.
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Learn more →

Admins now have tighter control over who can enter Atomicwork and how users are created, with email domain whitelisting.

With this:

• Only emails from approved domains are processed
• Users are created only from whitelisted domains
• Each domain can be mapped to a default role - employee or guest

Learn more →

You can now integrate Rapid7 InsightIDR with Atomicwork, connecting security investigations directly with operational workflows. This allows IT and security teams to act on security events without switching tools or losing context.

What’s new

• Sync Rapid7 investigations into Atomicwork
• Retrieve and update investigations through workflows
• Streamline updates and resolution tracking

By connecting detection with action, teams can respond to threats more efficiently and close investigations with confidence.

Learn more →

You can now configure a custom, branded domain for your Atomicwork portal. This will enable you to deliver a more consistent and trusted experience for your employees accessing support and services.

You can now:

• Use your own company domain as the portal URL
• Set up and validate the domain in just a few steps
• Rely on automatic SSL certificate issuance and renewal

Learn more about setting up your custom domain.

We've enhanced notifications to make updates more actionable, so you can stay informed and take action without breaking your flow.

You can now:

• Unfollow requests directly from Slack or Microsoft Teams
• Receive survey feedback instantly when a requester responds
• Get instant, clear updates as a follower when notes are added for you
• Stay on top of major incidents with creation and detection alerts
• Receive major incident alerts via email as well as chat

Learn more →

Atom, the Universal Agent's, voice experience is now available directly in the portal, making it easier to get help naturally without switching tools. You can speak to Atom, share your screen, and get real-time assistance right where you’re already working.

This is especially useful when typing isn’t convenient or when visual context matters, making support more accessible and immediate.

Learn more →

Atom understands Notion databases including their schemas, properties, and how records relate to one another.

This means Atom can reason over structured Notion data instead of treating it as flat content. It understands relationships between database entries, keeps related fields together, and reliably indexes large, complex Notion workspaces.

What you get

• Accurate answers from Notion databases, not just pages
• Better understanding of relationships across connected databases
• More complete context when querying structured information

Atom now reflects Notion the way your team actually uses it.

Learn more →

You can now build segments using attributes or by adding people manually. For example, create a VIP segment for executives who need priority support, or a new joiners segment to deliver onboarding content and guidance during the first few weeks.

What’s new

• Create segments using attribute-based rules or manual addition
• Preview exactly which users match before saving a segment
• Reuse segments consistently across topics, service catalogs, and surveys
• Distinguish between custom and synced segments (synced from external apps like Okta or Azure AD)

Segments make targeting simpler, more precise, and easier to manage as your organization grows.

Learn more →

You can now tag teammates directly in a change note to notify them and keep all discussions in one place. Mentioned users receive notifications with full context, including the note content, attachments, and the related change request.

This makes it easier to get input from approvers or subject matter experts, reduce side conversations and keep a clear audit trail tied to every change.

Learn more →