What's new at Atomicwork?

You can now create multiple parallel requests from a single Slack thread, while still keeping each conversation between requester and agent focused.

On Slack, Atom can now:

• Handle multiple intents from the same Slack conversation
• Maintain separate request context and threads for requests raised
• Support parallel actions without needing to initiate new conversations

Users can raise several needs at once while agents stay organized and context-aware, making high-volume Slack-based support much more scalable.

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Add and automate tags in Change requests for improved organization, filtering, and lifecycle management.

What you can do:

• Organize changes: Categorize changes with custom tags

• Automate tagging: Set workflow rules to automatically apply tags

• Better tracking: Filter and report on changes by tag

Keep your change management organized and easy to navigate.

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Export all users in your tenant to an Excel file—ideal for compliance audits, reporting, and user management.

What it provides:

• Complete user data: Export all user information in one file

• Audit-ready format: Excel format perfect for compliance reviews

• Bulk reporting: Simplify user management and documentation

Get a complete snapshot of your user base whenever you need it.

Connect Atomicwork to Microsoft Power BI to build custom dashboards and analyze real-time data across your entire operation.

What you can analyze:

• Assets, users, requests, and changes

• Custom metrics that matter to your business

• Real-time data visualizations

• Cross-functional insights

Slice, report, and visualize your Atomicwork data exactly how you need it.

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Atom now taps into even more trusted knowledge of common workplace and IT tools—delivering richer answers without IT maintaining every detail.

What's new:

• 777 additional knowledge sources: Expanded coverage of workplace tools and applications

• Automatic integration: Apps provisioned through Okta or Azure AD are automatically enabled as trusted sources

• Richer answers: Employees get more comprehensive support without burdening IT

Give your teams better answers from more sources, automatically.

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Enable SAML-based single sign-on via Google Workspace for easier, more secure access control.

What it provides:

• Simplified authentication: Users log in with their Google Workspace credentials

• Centralized access control: Manage user access directly through Google Workspace directory

• Easier onboarding/offboarding: User access automatically syncs with your Google directory

Streamline access management while maintaining security.

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New enhancements help you build more sophisticated automations with greater precision.

What's new:

• Smarter conditions: Use "none" filters and placeholder checks (e.g., requester has no manager) for advanced logic

• Invite users directly: Add employees to workspaces via workflows with the right permissions

• Tag cleanup: Remove outdated or incorrect tags automatically to keep your system organized

Build workflows that handle edge cases and keep your data clean.

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Move between requests in your lists easily with Previous/Next buttons or keyboard shortcuts (J/K) while keeping your filters intact.

What's new:

• Navigate requests without losing your place

• Request counter shows your position in the list

• Keyboard shortcuts for power users

Reviewing 50 pending high-priority IT requests? Move through them one by one in a single focused session—no wasted clicks.

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Get AI-powered help right where you work with the Universal AI Agent Chrome extension. No switching tools, no filling out forms—just intelligent, context-rich conversations in your browser.

What it can do:

• Provide contextual answers from your internal and external knowledge sources

• Send real-time notifications for approvals, workflow updates, and alerts

• Show conversation history and reasoning trails for transparency

• Voice & Vision AI support (Beta): Live voice conversations, screen sharing, and instant visual troubleshooting

Imagine hitting an error in Salesforce. Instead of filing a ticket, open the extension, share your screen, and get walked through the fix immediately.

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Track how requests move through their lifecycle and identify where delays happen with the new Request Aging Report.

What you'll find:

• Request age metrics: Track median and average age of unresolved requests

• Assignment insights: Monitor time to first assignment and reassignment frequency

• Unresolved request distribution: View open requests by age ranges (0–2 days, 3–5 days, 6–7 days, etc.) with breakdowns by type

Resolve issues faster while managing workloads more effectively.

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