What's new at Atomicwork?

New enhancements help you build more sophisticated automations with greater precision.

What's new:

• Smarter conditions: Use "none" filters and placeholder checks (e.g., requester has no manager) for advanced logic

• Invite users directly: Add employees to workspaces via workflows with the right permissions

• Tag cleanup: Remove outdated or incorrect tags automatically to keep your system organized

Build workflows that handle edge cases and keep your data clean.

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Move between requests in your lists easily with Previous/Next buttons or keyboard shortcuts (J/K) while keeping your filters intact.

What's new:

• Navigate requests without losing your place

• Request counter shows your position in the list

• Keyboard shortcuts for power users

Reviewing 50 pending high-priority IT requests? Move through them one by one in a single focused session—no wasted clicks.

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Get AI-powered help right where you work with the Universal AI Agent Chrome extension. No switching tools, no filling out forms—just intelligent, context-rich conversations in your browser.

What it can do:

• Provide contextual answers from your internal and external knowledge sources

• Send real-time notifications for approvals, workflow updates, and alerts

• Show conversation history and reasoning trails for transparency

• Voice & Vision AI support (Beta): Live voice conversations, screen sharing, and instant visual troubleshooting

Imagine hitting an error in Salesforce. Instead of filing a ticket, open the extension, share your screen, and get walked through the fix immediately.

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Track how requests move through their lifecycle and identify where delays happen with the new Request Aging Report.

What you'll find:

• Request age metrics: Track median and average age of unresolved requests

• Assignment insights: Monitor time to first assignment and reassignment frequency

• Unresolved request distribution: View open requests by age ranges (0–2 days, 3–5 days, 6–7 days, etc.) with breakdowns by type

Resolve issues faster while managing workloads more effectively.

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The improved workflow builder gives you greater flexibility and control when editing complex automations.

What's new:

• Insert actions mid-flow: Add new steps anywhere without disrupting existing logic

• Zoom and fit-to-screen controls: Adjust your view with precision—zoom in, out, or fit the entire flow on screen

• Mini-map navigation: Get a bird's-eye view of your entire workflow to quickly navigate complex automations

Scale your automations without sacrificing clarity or control—ideal for both simple flows and deeply nested logic.

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We've made request handling smoother with thoughtful enhancements across the board.

What's improved:

• Persistent navigation: Your filters and menu state stay intact after refresh

• Quick Reply from list view: Hover over any subject to see last reply info and respond instantly

• Visual status indicators: Request statuses now have background colors for easier scanning

• Resizable columns: Adjust column widths in request, problem, and change views—settings are remembered

• New columns: "Last Responded By" and "Closed At" timestamp now available

• Better context at a glance: See exactly when requests were closed and who last responded

Small improvements that add up.

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Share change details with stakeholders or maintain offline documentation for audits with complete, exportable change records.

Each export includes:

• All change attributes and descriptions

• Stage-by-stage overview

• Conversations (up to 1,000 messages)

• Activity logs (up to 1,000 actions)

Perfect for compliance reviews, stakeholder updates, or keeping records outside the platform.

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Raising similar requests repeatedly? Clone any existing request or change to create a new one with all the same details—including attachments and images.

What's new:

• One-click cloning: Duplicate requests or changes instantly with all attribute values preserved

• Time-saving for recurring tasks: Perfect for onboarding, access provisioning, or standard change rollouts

• Edit and submit: Tweak requester details or specific fields, then send—no starting from scratch

If you regularly handle software access requests with similar details, clone a past one, adjust the requester name, and you're done.

We're proud to announce that Atomicwork has achieved ISO 42001 certification, the global standard for responsible AI management systems.

What this means: This milestone reflects our commitment to building AI that is safe, ethical, and trustworthy. ISO 42001 validates our approach to responsible AI governance, risk management, and continuous improvement.

Our commitment:

• Safe AI: Rigorous testing and validation of AI systems

• Ethical AI: Transparent, fair, and unbiased AI implementations

• Trustworthy AI: Strong governance and accountability frameworks

Building AI you can trust is core to everything we do.

The Atomicwork Connector is now live in Tray.io's ecosystem, enabling powerful no-code automations across IT, HR, and business processes.

What you can do:

• Sync users and assets between Atomicwork and other systems

• Automate request creation and updates across tools

• Keep records and activity notes perfectly in sync

Available operations:

• Add/update users and retrieve user lists

• Add/update assets and retrieve asset lists

• Create/update requests

• Add private notes to requests

Plug Atomicwork into your existing Tray workflows and let automation do the heavy lifting.